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At Designer store 99, we strive to provide high-quality products. However, if you receive a defective product, we are happy to help. Defective Products: - We accept returns and exchanges for defective products within 3 days of delivery. - Please contact our customer service team via [email- lipsanayak0509@gmail.com or whatsapp on 78388 18265 ] with a detailed description and parcel opening video. - We will provide a replacement or refund the full amount, depending on your preference. Important Conditions: - We do not accept returns or exchanges for size issues. Please ensure you check our size chart before placing an order. - Returns and exchanges are only processed for defective products. No other reasons will be entertained. - Customers are responsible for shipping the defective product back to us at the following address: [Lipsa enterprises Shop no.-L37-38, DG Point, Parvat Patiya Below PNB ATM, Surat PNB ATM SURAT, GUJARAT 395010 contact number 78388 18265]. - No reverse pickup option is available. Customers must use a reliable courier service to send the product back. Refund and Exchange Process: - Once we receive the defective product, we will inspect it and process a refund or exchange within 3 working days. - Refunds will be credited to the original payment method. - Exchanges will be shipped to you within 4-5 working days after receiving the defective product. Please note that we reserve the right to reject any return or exchange request if the product is not defective or if the customer has not followed the return and exchange policy guidelines. If you have any questions or concerns, please don't hesitate to contact us at e-mail - lipsanayak0509@gmail.com